Terms & Conditions

Pre-Conditions

The Client agrees that the term “projects” in this Terms and Conditions include any websites, online advertisement/campaigns, domain & hosting, and/or any other services that may be provided by Zoewebs, unless otherwise specified.

The Client agrees that by engaging Zoewebs’ service for any projetcs, the Client is bound by all the provisions under this Terms and Conditions.

The Client agrees that Zoewebs may put a “Website designed by Zoewebs” statement and Zoewebs’ logo on any website that Zoewebs creates or develops.

The Client agrees that Zoewebs may include in Zoewebs’ portfolio any projects that Zoewebs creates or develops.

 

Limitation of Liability

Zoewebs shall not be held responsible, under any circumstances, for any loss, damage an/or consequence whatsoever in relation to Zoewebs’ projects.

Zowewebs shall not be held responsible for any copyright infringements caused by materials submitted by the Client. Zoewebs reserves the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Zoewebs shall not be held responsible for any delay or immediate termination of any projects. On such delay or termination, Zoewebs will use it best endeavors to notify the Client and refund to the same the full deposit less all expenses incurred.

 

Cancellations

The Client may cancel an order by formal notice to Zoewebs. Such notice shall me made in writing and signed by the Client or his/her authorized personnel.

Upon cancellation by Client, Zoewebs shall either refund all monies paid by the Client less all expenses incurred or claim from the Client any outstanding fees, including the billable hours for service provided, whichever is appropriate.

 

Suspensions

The Client may suspend an order by formal notice to Zoewebs. Such notice shall be made in writing and signed by the Client or his/her authorized personnel.

The suspension shall not exceed thirty (30) days from the date of receipt of the said notice. Upon expiry of such suspension, unless otherwise agreed between parties, the order shall be deemed cancelled by the Client under the Cancellations Clause provided herein.

 

Variations

Zoewebs reserve the rights to charge an according amount for any corrections, additions and/or amendments, except for the mistakes caused by Zoewebs, to any briefs which have previously been confirmed by the Client.

 

Completion

Once a website has been published (live on the Internet), the final balance of payment is then due in accordance with Zoewebs’ payment terms.

Once a project (except for website and online advertisement) is completed, an invoice will be issued to Client and the full payment to such invoice is then due in accordance with Zoewebs’ payment terms.

Until and unless the Client has settled the abovesaid payment, Zoewebs reserves the right to retain any digital or non-digital assets created by Zoewebs, which assets include the passwords for Client’s website.

Once the abovesaid payment is received for any project, it is assumed that the project has been completed to the Client’s satisfaction and no refunds can be offered. There are no exceptions to the above terms, regardless if the Client decided that they no longer want the project.

After completion, Zoewebs offers a fixed period of free-of-charge updates (three (3) months for websites and one (1) month for projects other than websites) to allow any minor amendments and/or corrections which may be required by Client.

 

Discrimination

Zoewebs reserves the right to refuse or discontinue, at Zoewebs’ discretion, any projects that involve prejudice, discrimination, portrayal of sexual matters or any inappropriate elements.

 

Online Advertisements/ Campaigns (“Online Ads”)

Subject to the provisions under this Terms and Conditions, any Online Ads such as Google Adwords and Facebook Ads are governed under the policies and/or guidelines provided by Google and Facebook.

The Client also agrees the following:
• That Client chooses to publish any Online Ads at Client’s own risks;
• That Zoewebs shall not be held responsible for any result, loss, damage and/or consequences arising from the Online Ads;
• That Zoewebs reserves the right to delay or discontinue any Online Ads and Zoewebs will use it best endeavors to notify the Client and refund the full amount less any costs or expenses incurred.

More information, please refer to the following:

Google Adwords: https://support.google.com/adwordspolicy/answer/1316548?rd=1
Facebook: http://www.facebook.com/ad_guidelines.php

 

Payment Terms

EXCEPT Online Ads, unless otherwise agreed between parties, the following shall apply:

  • a deposit at 50% of the quoted fee shall be paid prior to commencement;
  • the remaining 50% of quoted fee shall be paid in stages; and
  • the final balance of payment or any other outstanding payment, whichever applies, shall be settled within two (2) weeks from the date of such completion.

For Online Ads, unless otherwise agreed between parties, full payment shall be paid prior to commencement.

Default In Payment

Unless otherwise agreed between parties, it shall constitute a default if the Client fails or neglects to do the following:

  • make payment in accordance with the payment terms within one (1) month from the date the payment is due; and/or
  • make payment for the renewal fees within one (1) month from the date the website hosting expired.

In the event of default, Zoewebs reserves the right to shut down the website or discontinue the project and shall not be held responsible for any loss, damage and/or consequences caused to the Client.

Payment Methods

Any payment shall only be made by the following methods:

  • Cash;
  • Cheque; or
  • Bank transfer.

Any payment shall be remitted to Zoewebs’ bank account as stipulated in the invoice or to this account: Public Bank Berhad 3194100417.